Frequently Asked Questions

How long does delivery take?

We post orders at the post office every business day after 3pm. So your order will be dispatched on the same or next business day. If you take the time to read some of our (genuine) testimonials, they all compliment us on our quick delivery service. Generally speaking, regular post takes 3-4 days to arrive and express post is overnight. Most of WA (other than Perth) is outside the next day delivery network of Australia Post, but express will still arrive faster.

Can I see a sample of the tie?

Unfortunately we don't have samples of our fabric. We suggest you order as many ties as you like to compare them and return the ones you don't want for a refund. We suggest you use the coupon code FREEPOST that way you don't even have to pay for postage, so there is no risk to you - you can get all your money back.

Can I pick-up my order?

Yes, if you're happy to drive to our home in Calamvale (Brisbane QLD). Call (07) 3272 1974 to organise a time that is suitable to pick up your order. We are very quick with processing and posting orders but we understand last minute purchases do happen and we are happy for you to pick-up your order.

What is your address?

Because the business is located at our family home in Calamvale (Brisbane QLD), we do not wish to publish the address online. However will happily provide it to you upon request. You may need to know our address if you wish to pick up an order, or if you need to return an item to us. Our return address is located in the top right corner of the invoice, or you can call us on 1800 42 12 18.

Where else can I buy your ties?

We are looking to branch out to lots and lots of stores in Australia. So if you want our ties available from a store near you tell them about us. Let us know that you've put in the good word for us, and when they make their first order we will give you a credit of $100 to spend on our site.

Please contact us if your question has not been answered here.